Return & Refund Policy

Effective Date: July 20, 2026

Welcome to Shop Verse. Your satisfaction is important to us. If you are not completely happy with your purchase, we're here to help.

1. Return Eligibility

You may return eligible items within 7 days of receiving your order.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned with its original packaging and accessories.

• A valid order number or proof of purchase is required.

2. Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Personalized or custom-made products

• Final sale or clearance items

• Opened or used personal care products

• Digital products or downloadable content

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Clear photos of the item

• Photos of the packaging

We will review your request and arrange a replacement or full refund where applicable.

4. Refund Process

After we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

5. Return Shipping

• If the return is due to our mistake (wrong, damaged, or defective item), Shop Verse will cover the return shipping costs.

• For all other returns, customers are responsible for return shipping costs unless otherwise stated.

6. Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

7. Order Cancellation

Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation is no longer possible.

8. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Shop Verse Customer Support

Email: support@shopverse.com

We are committed to providing a smooth and reliable shopping experience. Thank you for choosing Shop Verse.